At sykids.shop, we are committed to providing excellent after-sales service to ensure your satisfaction.

Contact Channels

For any questions or issues regarding your order, product, returns, or refunds, please contact us via email at baby@sykids.shop.

Response Time

Our customer service team strives to respond to all inquiries within 24 business hours.

Information Required

When contacting us, please provide your order number, a detailed description of the issue, and any relevant photos if applicable. This helps us assist you efficiently.

Support Hours

Our customer service is available Monday to Friday, 9:00 AM to 6:00 PM (China Standard Time).

Escalation

If your issue is not resolved to your satisfaction, you may request escalation to a senior representative by replying to our email.

Privacy

All personal information provided during after-sales contact will be handled in accordance with our Privacy Policy.

We appreciate your trust and will do our best to resolve any concerns promptly.